Help Has No App. It’s A Free Journey/Buying Chat Bot For SMS And Fb Messenger
You don’t care who delivers dinner or drives you house, so long as it will get completed quick. That’s the thought behind Help, a chat bot that aggregates APIs to allow you to textual content to work together with GrubHub, Eat24, Postmates, Uber, Lyft, OpenTable, StubHub, and extra.
Simply message Help on Fb Messenger, Slack, Telegram, and even SMS and also you get texted again a menu of choices like “Get a journey, meals supply, restaurant reservations, rent courier, e-book lodges”. Comply with the prompts, pay for what you purchase by way of Stripe on its website, and your bidding can be accomplished. Plus there’s no further markup, service cost, or subscription payment.
Chat bots are wanting like the large development of 2016, with Fb M, Operator, Magic, and extra vying to assist us out by way of prompt message. That’s why it’s been capable of increase $5.5 million from some huge identify buyers. That features a $1.5 million seed led IVP’s Dennis Phelps and joined by Dave Morin for Sluggish Ventures and Owen Van Natt, and a $four million Collection A led by Binary Capital’s Justin Caldbeck and Jonathan Teo, plus Periscope CEO Kayvon Beykpour, Lyft CEO Logan Inexperienced, and lots of extra massive angels.
Help’s technique is to go all in on APIs and synthetic intelligence. There are not any people on the opposite finish of the road. As an alternative, the startup believes it may possibly turn into a comfort layer between you and each on-demand service and product with an API. As an alternative of getting to type by means of totally different apps, it finds the perfect reply to your drawback and makes it occur. That means it may shortly scale and regularly embrace extra providers that it will probably supply customers.
Robert Stephens, founding father of GeekSquad, and Shane Mac, former director of product at Zaarly, began constructing Help in Might. Since launching it this week, it’s already seen customers clamoring to ask it for assist.
Mac tells me Help plans to earn cash on affiliate charges, profitable a bonus of every consumer it refers to varied meals couriers or lodge reserving providers. Ultimately, it needs to supply recommendations for providers to make use of, and will generate income by getting distributors to pay to be featured.
“App fatigue is actual” says Mac. “There are such a lot of f*cking apps” that fifty% to eighty% of individuals cease utilizing them a number of weeks after set up. So somewhat than construct its personal app, Help determined to piggyback on the distribution of a few of the world’s hottest interfaces, like SMS, Slack, and Fb Messenger.
That final one is particular, as a result of Fb doesn’t have an official, publicly obtainable solution to construct bots on Messenger. Final night time I broke the information that Fb has a secret Chat SDK that it’s provided to a choose few builders to allow them to construct interactive Messenger bots. Fb declined to verify it. Once I requested if Help was constructed on the Chat SDK, it suspiciously advised me ” That leads me to consider Help is likely one of the first Chat SDK bots.
If search was the middle of the online, chat is the middle of cellular. That’s created an influence vacuum as Google might be crushed for the primary time in over a decade. Whichever app makes textual content-based mostly requests the simplest might grow to be the gateway to an enormous quantity of spending on commerce. Help is preventing for that place, with the help of any platform who’ll permit it.