Constitution will axe the Time Warner Cable model

Charter will axe the Time Warner Cable brand

Reuters/Mike Blake

As of right now, Constitution formally owns each Time Warner Cable and Brilliant Home Networks… and the newly expanded telecom big is not losing a lot time making modifications. A spokesman tells Bloomberg that Constitution will ultimately drop each the Vibrant Home and Time Warner Cable names. Sure, that is proper: Time Warner Cable, a reputation that is synonymous with horrible buyer help and sub-par service high quality, goes away. It is largely a symbolic transfer, however probably a welcome one — particularly in the event you’re nonetheless making an attempt to keep in mind that Time Warner and Time Warner Cable are separate corporations.

The actual query is whether or not or not this can result in any structural modifications. It isn’t as if TWC’s help system will change in a single day, and the cable infrastructure will possible stay largely untouched. In case you have slower-than-promised speeds now, that in all probability will not change underneath Constitution. And it isn’t as if Constitution is a stellar instance of placing the client first. The corporate is not that far forward of TWC in satisfaction rankings, so its insurance policies might solely result in barely much less depressing appointments and telephone calls. Buyouts like this are extra about increasing affect than enhancing your expertise, and the top to the TWC model is unlikely to usher within the high quality-of-service revolution you may be hoping for.