Comcast doesn't such as you utilizing third-celebration cable modems
Not lengthy after dealing with shopper backlash for its newly carried out bandwidth caps, Comcast is at it once more. Now, as Consumerist studies, the corporate’s being placed on show for interrupting a buyer’s net shopping expertise to, look forward to it, upsell one among its new modems. In line with Comcast subscriber “BB,” who contacted stated web site with this information, the cable and web big lately reworked the community in his space, which has since led to a collection of emails and calls reminding him to improve his modem. BB, nevertheless, owns his gear, quite than lease it from Comcast for a month-to-month payment — and he says it really works completely.
However, apparently, Comcast does not agree. “Our data point out that the cable modem, which you presently use on your XFINITY web service, might not have the ability to obtain the complete vary of our speeds,” reads the discover despatched to BB, claiming motion was wanted on his service. “To make sure you’re receiving the complete advantages of your XFINITY web service, please substitute your cable modem.” In response, BB notes that “we stream Netflix and YouTube and our Web velocity is nice for every little thing we’d like.”
Consumerist spoke to an unnamed Comcast government, who says the aim is not to upsell a modem to customers. As an alternative, it needs to offer an “instructional device” to advise them that their third-celebration modem could also be too previous to help its most web speeds, in addition to inform about software program updates and bug fixes they’re lacking out on. BB, in the meantime, says, “If they need me to improve my modem so badly they will ship me a brand new one, or put a credit score on my invoice to pay for one which I purchase myself.”
If not, he says he’ll hold utilizing till it not works.
[Picture credit: Consumerist (screenshot)]