Twitter CEO admits ‘we suck at coping with trolls,’ vows to repair it

Twitter CEO admits 'we suck at dealing with trolls,' vows to fix it

Twitter CEO Dick Costolo has admitted that “we suck with dealing at trolls on the platform and we have sucked at it for years,” in line with an inner memo obtained by the Verge. He added that the issue has prompted “core consumer after core consumer” to flee the platform and took private duty for the difficulty. Although Twitter has suffered from points round abuse and trolling for years — with the current GamerGate abuse of Anita Sarkeesian being only one egregious instance — the obvious breaking level for Costolo was a current Guardian story by feminist author Lindy West. In it, she described how a very merciless consumer tormented her by assuming the id of her beloved, deceased father.

Prior to now, it has been an arduous chore to report abuse, and Twitter has solely taken child steps to repair the issue. For example, it launched new instruments final December to make it simpler to report abuse, threats of violence and different points. That hasn’t put a dent within the problem, although, as Sarkeesian herself posted a mass of horrific tweets, together with threats of violence, that she acquired in only a single week. Nevertheless, in two separate memos (under) Costolo stated Twitter would work “night time and day (to)… begin kicking these individuals off proper and left and ensuring that once they situation their ridiculous assaults, no one hears them.”

We suck at coping with abuse and trolls on the platform and we have sucked at it for years. It is no secret and the remainder of the world talks about it every single day. We lose core consumer after core consumer by not addressing easy trolling points that they face day-after-day.

I am frankly ashamed of how poorly we have handled this difficulty throughout my tenure as CEO. It is absurd. There is no excuse for it. I take full duty for not being extra aggressive on this entrance. It is no one else’s fault however mine, and it is embarrassing.

We will begin kicking these individuals off proper and left and ensuring that once they concern their ridiculous assaults, no one hears them.

Everyone on the management workforce is aware of that is very important.

@dickc

Let me be very very clear about my response right here. I take PERSONAL duty for our failure to cope with this as an organization. I assumed i did that in my word, so let me reiterate what I stated, which is that I take private duty for this. I particularly stated “It is no one’s fault however mine”

We HAVE to have the ability to inform one another the reality, and the reality that everyone on the planet is aware of is that we have now not successfully handled this drawback even remotely to the diploma we should always have by now, and that is on me and no one else. So now we will repair it, and I’ll take full duty for ensuring that the individuals working night time and day on this have the assets they should tackle the difficulty, that there are clear strains of duty and accountability, and that we do not equivocate in our selections and decisions.

Dick

[Image credit: Associated Press]

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