Tidal charged ex-subscribers and re-activated accounts
In the event you gave Tidal a shot and have since cancelled, you possible observed you have been charged for the service within the final day or so. You are not alone. The Verge’s Chris Welch was charged $20 by the streaming service, the worth of its Premium or hello-fi tier. As if the bogus cost wasn’t sufficient, Tidal provided these affected by the error three months of Tidal Premium along with a refund. Which means accounts that have been closed have now been re-activated.
Initially, Welch found that his now lively subscription was set to routinely renew when the compensatory three months have been up. If he hadn’t double checked the billing information, expenses would’ve resumed. Loopy, proper? Tidal has since up to date the account pages to say that the auto-renewal will not happen on the finish of the momentary membership, which might’ve been its intent.
Even nonetheless, the corporate thought gifting a free subscription to a service individuals not needed within the first place would make up for charging you when it should not have. By doing so, it restarted closed accounts. Perhaps simply concern a refund and name it a day subsequent time, eh?
We have reached out to Tidal for extra info on the matter and can replace this submit when/if we hear again.
[Image credit: Noel Vasquez/GC Images]