Private Concierge App Goodservice Nabs $1.6M From Sequoia To Increase In India

Personal Concierge App Goodservice Nabs $1.6M From Sequoia To Expand In India

Goodservice needs to provide customers in India a private assistant of their smartphone. The Mumbai-based mostly app simply scored seed funding of $1.6 million from Sequoia Capital, which it should use to extend the dimensions of its engineering and operations groups.

Like retail, native providers in India is nonetheless very fragmented, which make platforms like Goodservice interesting for individuals who need to discover a supplier quick as an alternative of counting on phrase-of-mouth referrals or looking round on-line. Its rivals embrace UrbanClap, which has acquired funding from Accel Companions, and LocalOye.

Whereas these startups give attention to sure verticals, Goodservice, which launched two weeks in the past, differentiates by saying it’ll by no means flip down “any authorized request.” Most customers, nevertheless, want run-of-the-mill providers like plumbers, courses, catering, or car repairs. Customers chat with Goodservice staff by means of its Android app (an iOS model is coming quickly), web site, WhatsApp, or voice calls, who direct them towards the distributors and companies that match their necessities.

Apps that promise to behave like a private assistant aren’t new within the U.S.—examples embrace Operator and Fetch—however they’re nonetheless a novel idea in India.

Co-founder Vipul Aggarwal says that to be able to persuade individuals to log onto Goodservice, it must ship lists of distributors and worth quotes virtually immediately. In an effort to do this, Goodservice is determined by a proprietary database, by which it tracks service suppliers, how shortly they reply to calls, and the suggestions they obtain from Goodservice customers.

The corporate at present attracts its suggestions from an inventory of 18,000 suppliers throughout 300 classes in six cities, together with Delhi and Gurgaon and plans to increase into different areas over the subsequent few weeks.

“We personal the issue—whenever you message us that your faucet is damaged, our workforce not solely books probably the most affordable plumber, however the backend make sures he reaches you on time, does the job satisfactorily, and, if wanted in an unlikely occasion, retains a backup prepared,” says Aggarwal.

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