NY Lawyer Basic tells TWC its broadband is 'abysmal'
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Late final yr, the New York Lawyer Basic’s workplace referred to as on web clients to submit broadband speeds as a a part of its probe into service suppliers preserving their guarantees. After the stats have been tallied, the AG discovered one firm to be the more severe than the others. In a letter from senior enforcement counsel Tim Wu, the workplace knowledgeable Time Warner Cable that speeds clients has submitted have been “abysmal.”
“Not solely did Time Warner Cable fail to realize the speeds its clients have been promised and paid for, it usually carried out worse on this regard than different New York broadband suppliers,” Wu stated within the letter. “What we’ve got seen in our investigation to date means that Time Warner Cable has earned the depressing status it enjoys amongst shoppers.”
Wu additionally famous that TWC blamed the testing technique for the outcomes, a website that the Lawyer Common set as much as log velocity, location and ISP particulars. He additionally advised the corporate that the workplace needs to work with the service supplier to treatment the difficulty after Time Warner Cable promised to “redefine what a cable firm could be” following the Constitution acquisition.