FTC report on cellular funds raises considerations about ‘cramming’ on service billing
The FTC held a workshop on cellular funds final yr, and it is now adopted that up with a full report that raises a couple of considerations and provides some suggestions for the business. These embrace the anticipated problems with privateness and safety, which the FTC encourages corporations to step up their efforts on, in addition to the difficulty of billing disputes. On that latter entrance, the FTC attracts consideration to at least one drawback particularly often known as “cramming,” during which corporations or people place fraudulent costs on a consumer’s cellphone invoice. Because the FTC notes within the report, “there are no federal statutory protections governing shopper disputes about fraudulent or unauthorized fees positioned on cellular service payments,” and it additional provides in a weblog publish that “the approach cellular service billing works makes this a difficult drawback to unravel.” It goes on to stipulate some shopper safety measures it says all carriers ought to undertake, and notes that it’ll additional tackle the difficulty at a roundtable on Might eighth. You’ll find the complete report on the supply hyperlink.