Fixya’s New App “6ya” Lets You Get Voice & Video Tech Help For Something In 6 Minutes Flat
For almost ten years, on-line Q&A website Fixya has provided a approach for net searchers to seek out info and obtain troubleshooting help from space specialists and different native execs. As we speak, the corporate is heading in a brand new path with the launch of 6ya, a cellular app that lets shoppers get product assist and recommendation by means of a voice or video name from Fixya’s community of restore specialists in 6 minutes or much less.
The service is obtainable on a subscription foundation for $6 per 30 days, providing the power for customers to put a limiteless variety of help calls.
With 6ya, explains Fixya founder and CEO Yaniv Bensadon, the objective is to assist fill the void available on the market between buyer help and restore. That’s, there are occasions when shoppers aren’t positive if something is mistaken or that they should truly schedule a restore – they first have to troubleshoot the issue for themselves.
Nevertheless, researching the product on-line is usually too-time consuming – not everybody has the hours to spend wanting up attainable fixes and even utilizing Fixya’s personal Q&A website for assist with getting solutions. As an alternative, 6ya customers will simply be capable of launch the app on their smartphone, select the product class they need assistance with (e.g. automobiles, computer systems, smartphones, residence home equipment, and so forth.) after which be instantly related to a knowledgable professional.
Lots of 6ya’s specialists are being sourced from Fixya’s on-line group, whereas others are former Apple Genius bar staff or former Greatest Purchase Geek Squad members. Bensadon tells us that greater than one million specialists have been invited to use to hitch 6ya, however after vetting their qualifications and performing video interviews, the corporate narrowed it down to some hundred who shall be out there because the product launches.
As extra of an “recommendation” market out there by means of an app, Fixya/6ya isn’t chargeable for restore makes an attempt gone dangerous – which helps it to scale back its potential legal responsibility. The specialists aren’t displaying up in buyer’s houses, both, they usually’re not suggesting or coaching clients on superior repairs. As an alternative, specialists supply extra operational recommendation – regular troubleshooting steps that any shopper may attempt to resolve an issue earlier than figuring out that a restore is so as. The specialists will even be capable of diagnose these issues that really do want an skilled-degree restore or guarantee help, for instance, however they don’t become involved in that sort of restore themselves.
The 6ya service, to some extent, competes with different kind of “Genius Bar-on-demand” choices now arriving available on the market. As an example, a service referred to as Eden dispatches tech help reps to shoppers’ houses – and now, companies, too. In the meantime, former Apple retail chief Ron Johnson is engaged on Take pleasure in, a service that delivers tech units from specialists who may also help in set up duties and coaching once they arrive.
However each of those providers contain extra effort and time on a buyer’s half – and require techs to return to the house. 6ya needs to put the tech within the house nearly, by means of the smartphone’s digital camera and video calling perform. This enables the client to point out the tech the issue immediately, whereas additionally explaining the state of affairs by voice. The specialists will then supply recommendations of the right way to repair the product or typically even textual content hyperlinks and different tricks to the callers, however they cease in need of holding the client’s hand throughout the troubleshooting and restore course of.
In different phrases, they could recommend tightening a screw or putting in a brand new printer driver, however they don’t keep on the telephone whereas the client does so. (Longer calls the place this degree of help is out there could also be bought as an add-on sooner or later, nevertheless, notes Bensadon).
After the decision, clients can fee the help they acquired. Specialists, in the meantime, make $three per name. At that price, nevertheless, it’s extra possible that specialists will benefit from 6ya as a approach to make some additional money on the aspect (and even market their very own restore enterprise), however not flip use 6ya as the first means they make dwelling.
“We really feel there’s a much bigger and untapped market…for all these individuals who don’t want a restore,”Bensadon says, explaining why 6ya determined towards a mannequin that may dispatch techs to clients’ houses. “Plus, from our expertise…there’s an enormous quantity of overhead and price when it’s essential to get hundreds of people who have to be educated to enter somebody’s residence. We might help many extra individuals with a special sort of service,” he says.
Up to now, Fixya has invested near $three million on this new enterprise arm, with one other $2 million already dedicated to assist 6ya launch and scale, together with expansions to different English-talking markets outdoors the U.S., like Canada, the U.Okay, and Australia. Fixya itself hasn’t raised capital since 2007, and is money-move constructive with a $10 million run fee. Nevertheless, it might increase once more to fund 6ya sooner or later.
The service goes stay at this time as an iOS software out there as a free obtain on iTunes.
6ya encompasses a handful of classes at launch, together with computer systems/web; smartphones/tablets; automobiles/vans; residence home equipment; and basic handyman/electrical work. By yr-finish, 6ya plans to supply one hundred fifty classes.