Fitbit halts gross sales of the Drive health tracker on account of pores and skin-irritation points, recollects present models
Get a rash from the Fitbit Drive? You are not alone. Seems, the health band has been inflicting plenty of individuals pores and skin irritation. So many, actually, that the corporate is halting gross sales of the product, and has issued a voluntary recall for models already bought. In a press release (embedded after the break), the corporate stated that a small variety of customers have been affected, and that it determined to cease gross sales after consulting with “unbiased labs and medical specialists.”
All informed, Fitbit will refund customers the complete retail worth in the event that they determine to show their band in — identical to Jawbone did when it turned out the unique Up band was faulty. For now, when you’re out there for a health tracker, we propose you as an alternative look into the Jawbone Up24 or the Nike+ FuelBand SE. As for Fitbit, you’ll be able to nonetheless purchase the Flex, which has an analogous wristband type issue. As well as, an organization rep stated Fitbit is already engaged on a subsequent-gen gadget, however we have no phrase on when that may come out — or if it can repair the pores and skin-irritation drawback.
We needed to offer an replace on our investigation into reviews we have now acquired about Drive customers experiencing pores and skin irritation. From the start, we have taken this matter very critically. We employed unbiased labs and medical specialists to conduct a radical investigation, and have now discovered sufficient to take additional motion. The supplies utilized in Drive are generally discovered in lots of shopper merchandise, and affected customers are doubtless experiencing an allergic response to those supplies.
Whereas solely a small proportion of Pressure customers have reported any situation, we care about each considered one of our clients. We’ve got stopped promoting Pressure and are within the strategy of conducting a voluntary recall, out of an abundance of warning. We’re additionally providing a refund on to shoppers for full retail worth. We need to thank each member of the Fitbit group for his or her continued loyalty and help. We’re engaged on our subsequent-era tracker and can announce information about it quickly.