Evernote Updates Its Penultimate App Following Criticism, Displaying Tech Companies Do Pay attention

Evernote Updates Its Penultimate App Following Criticism, Showing Tech Firms Do Listen

Right here’s a constructive story about tech corporations and their consciousness of the surface world, simply in case this week had you disillusionedEvernote at present issued a repair for its Penultimate digital handwriting app for the iPad that it hopes will finish greater than every week of frustration for its customers.

Evernote purchased the service, which helps you to create notes and designs as when you are utilizing paper, extra than two years in the past, however a serious improve issued simply over every week in the past prompted a collection of points for customers. Modifications to Penultimate 6.zero′s function set — together with a brand new zoom mode, the merging of all notebooks, navigation difficulties and extra — drew a big variety of complaints.

That anger was mirrored by a flurry of 1 star scores for the app, whereas Evernote’s boards have been abuzz with unfavorable suggestions, and lots of of these affected have been vocal on Twitter.

So I assume individuals are slightly bit sad with the newest Penultimate notes replace #TakeThat #1star pic.twitter.com/gaWV8wcl1E

— Dave O. (@daveoli) November 20, 2014

“We’re sorry. We screwed up. We’ve heard your suggestions, and are going to make issues higher,” Evernote wrote in response six days after replace 6.zero landed. The corporate admitted that it launched the brand new model too quickly.

It promised a swift replace two days in the past, and that landed immediately. Evernote stated the brand new model of the app provides “the highest options and enhancements which were requested over the previous week.”

There nonetheless look like some issues — some individuals who registered earlier than the acquisition appear to have misplaced their notes; Evernote is investigating — and it’s too early to say what customers assume, however Evernote has responded in the fitting method.

The corporate acquired plenty of criticism following the preliminary 6.zero replace, however plainly many purchasers respect the way it responded. It’s not all love — and little question some customers have been misplaced from the saga — however when errors occur honesty is the most effective coverage. (In fact, Evernote does have previous expertise right here.)

Truthful play to #Evernote for admitting they made a mistake with #Penultimate. No PR spin, simply rationalization. That is what I would like from an organization.

— Glenn Quigley (@glennquigley) November 21, 2014

Massive shoutout to @evernote for admitting Penultimate is not proper & working in the direction of a repair. Lengthy been my favourite & cannot look forward to the replace.

— Josh Allen (@j_allen) November 21, 2014

Speak about an organization that’s trustworthy and accountable. They made a mistake and acted upon it quickly. Kudos @evernote! #penultimate #evernote

— Alex Mensi (@AlexMensi) November 21, 2014

Within the wake of a massively difficult week for Uber — which has been referred to as for a scarcity of morals following two excessive profile and unsavory incidents – this story, whereas not earth-shatteringly vital, is a reminder that some members of the Silicon Valley tech set could be human in any case.

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