Comcast needs clients to trace and price its technicians
Relating to providing nice customer support, Comcast’s popularity on the matter is way from being wholesome. Every so often, the corporate will get placed on the map for making its subscribers undergo slightly tedious experiences — to get an concept, simply take heed to the recording of this call. However Comcast is aware of it may well do higher, so it is taking some crucial steps to get to the place it needs to be. As such, it’s now testing a function that lets its clients monitor and price technicians every time they’ve a scheduled appointment.
The brand new service, which is about to start trials in Boston this week, shall be out there inside Comcast’s MyAccount app, utilizing push notifications to alert customers of how far out the tech consultant is from arriving. And if all of it goes nicely, this might turn into obtainable in your space within the close to future. It is a child step, positive, however a step in the proper course nonetheless.
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