American Airways handy out Galaxy Notice ‘tablets’ to 17,000 flight attendants (video)
Issues aren’t all Champagne and caviar over at American Airways, not that you simply’d comprehend it from the corporate’s newest press launch. The Dallas-based mostly air service simply shared a plan to outfit all of its flight attendants with Samsung Galaxy Notes starting later this yr. The rollout will proceed by means of the center of 2013, at which level every of the airline’s 17,000 cabin crew members may have their very personal “pill,” which they will use to handle flight manifests, monitor premium passenger meal preferences and monitor climate and gate info in actual-time, on WiFi-outfitted flights. Ultimately, the handsets may also embrace the flight attendant guide, together with further options, reminiscent of processing for in-flight meal and drink purchases (pending FAA approval).
Although the Galaxy Observe II will possible be obtainable by the point this system begins, the press launch references a 5.three-inch show, which might suggest the earlier-gen handset. Sadly, this Word of pleasure comes alongside information that some eleven,000 American mechanics and floor staff might get a pink slip come November — as frequent air vacationers ourselves, we’re genuinely sorry to listen to that, and we do not need any gadget to overshadow the airline’s ongoing troubles and the unlucky destiny of hardworking staff. You possibly can catch that angle on the protection hyperlink under, then learn all concerning the Word program simply after the break.
American Airways Flight Attendants To Make Journey Extra Personalised With Progressive Inflight Pill Program
American’s Pill Program Deliberate to be the First of its Variety for any Airline
FORT WORTH, Texas – A extra personalised inflight expertise will grow to be a actuality later this yr as American Airways flight attendants start utilizing the modern, new Samsung Galaxy Word® as a part of American’s revolutionary pill program designed to place invaluable buyer knowledge at their fingertips.
“This can be a large step in the direction of a brand new, trendy American Airways, as our pill program is the primary of its sort within the airline business, the place our flight attendants could have probably the most up-to-date buyer info within the palms of their palms, permitting them to raised serve our clients from boarding to deplaning,” stated Lauri Curtis, American’s Vice President – Flight Service. “By giving a tool to all of our lively flight attendants we’re higher enabling our individuals to ship an distinctive buyer expertise.”
The brand new units shall be a strategic device for flight attendants giving them higher entry to extra details about the purchasers onboard their flight. To raised serve clients, American’s flight attendants can use the system to:
· Entry buyer info akin to identify, seat quantity and loyalty program standing in a seat map view and buyer listing view;
· Document meal and beverage preferences for premium class clients;
· Simply determine excessive-worth clients seated within the premium cabins and in the primary cabin, and clients requiring particular help; and,
· Present clients with connecting gate, flight delays and climate info – pending FAA approval, all info will probably be routinely up to date when Wi-Fi is obtainable on the plane.
American intends to make use of the units for transactions onboard the plane comparable to buying meals inflight, pending FAA approval. The Samsung Galaxy Notice is a SAFE&commerce;-designated system that gives a full portfolio of enterprise-prepared options and capabilities. Further performance such because the addition of the flight attendant guide and extra will proceed to roll out over time. Including the guide to the system will ultimately get rid of the necessity for flight attendants to hold paper manuals – a extra gasoline environment friendly and environmentally-pleasant strategy.
American started piloting this system this spring. Starting later this yr by means of mid-2013, American will roll out the chosen units to all of its roughly 17,000 flight attendants. The Samsung Galaxy Word was chosen based mostly on flight attendant suggestions after months of testing totally different units. By way of testing, the Samsung Galaxy Word was finally chosen due to its skinny, moveable design, straightforward to deal with profile, SAFE security measures, and 5.three-inch HD show that present extensive-display readability and the performance essential to equip flight attendants with the power to raised know their clients and ship the service they worth.
“We’re pioneering essential new applied sciences as a part of our continued effort to construct a brand new American and return to business management,” stated Maya Leibman, American’s Chief Info Officer. “As we proceed to evolve right into a extra trendy airline and discover methods to reinforce the journey expertise, we’re giving our individuals the instruments they should supply our loyal clients ease of journey each within the air and on the bottom.”
Furthering its efforts to advance airspace modernization, American Airways introduced earlier this month that it’s increasing its Digital Flight Bag program for pilots after turning into the primary business service to obtain FAA approval to make use of a pill system within the cockpit throughout all phases of flight.
“From inflight leisure to buyer administration, American Airways is deploying chopping-edge know-how to reinforce the client expertise,” stated Timothy Wagner, Vice President and Basic Supervisor of Enterprise Gross sales for Samsung Cellular. “By pairing the facility and efficiency of Samsung units with the capabilities of their inflight groups, American is actually turning into the airline of the longer term – immediately.”
For extra info on American’s progressive pill program for flight attendants, please go to: http://www.aa.com/i18n/urls/samsung-galaxy-notice.jsp and www.youtube.com/americanairlines.
Supply: American Airways
Supply: American Airways